Maintenance

Tenants log all maintenance issues through the CBG Maintenance Portal which enables tenants to:

• Log a maintenance request
• View and track open maintenance requests
• Add comments to an open case
• View comments added by CBG Maintenance
• View closed maintenance requests

The maintenance portal assists in the management of a maintenance request lifecycle from logging, tracking and resolving for both the tenant and CBG Maintenance ensuring a rapid response to resolving any maintenance issues.

Tenancy Management

Tenants can contact us between the hours of 9 am and 6 pm, Monday - Friday to discuss any tenancy issues that may occur during the tenancy.  We offer discounts to those wishing to sign a tenancy for a period greater than a year.  We also pay a £50 commission fee to any existing tenant that refers a prospective tenant to us that subsequently signs a tenancy agreement for one of our properties.

Rent a Room

Fill in a tenant information form and pay a £100 administration fee (non-returnable) to secure your room.  On return of the tenancy contract a deposit equivalent to 6 weeks rent is payable which we hold throughout your tenancy.

By law, all landlords in England and Wales taking deposits on assured shorthold tenancies after 6th April 2007 must join a government-authorised tenancy deposit protection scheme.  We have joined Tenancy Deposit Solutions www.mydeposits.co.uk and register all deposits taken after the 6th April 2007 with this scheme.  Once you have paid your deposit you will receive your deposit protection documentation through the post from Tenancy Deposit Solutions.

All rent is payable by standing order, monthly or termly for ease and convenience of the tenants and landlord. 

We require a guarantor for all tenants.

When attending a viewing of a property please make sure you have the following information available as this will be required to reserve a room:

• ID verification (copy of passport or photo drivers licenses)
• Details of university and course attending
• Guarantor details
• Bank account details
• NI number or passport number if a foreign national.

Utility Bills

We operate a payment plan with regard to the utility charges for the property.  This includes electricity and gas.  We charge our tenants £10 per week for the duration of the tenancy to cover utility payments.  However please note that this is a payment plan only.  Therefore if the total charges for the utilities at the end of the tenancy exceed the amount we have received from the tenants, we reserve the right to invoice the tenants for the balance. 

The payment of £10 per week has been calculated having regard to the average usage of an individual in a shared occupancy house.

Water and broadband rates are paid by the landlord.